Frequently Asked Questions
Find answers about products, ordering, payment, delivery and customer support.
Shipping & Delivery
A flat shipping fee of AUD $20 applies to all deliveries within Australia.
Orders of AUD $500 or more qualify for free standard shipping.
If you require express delivery, you may select express shipping during checkout or contact our customer support team for assistance. Additional charges may apply depending on the delivery location and order details. The applicable fee will be displayed or confirmed separately.
All delivery timeframes are estimates only. Parcels sent to regional and rural locations may take longer to arrive.
Once we have received your payment and dispatched your order, we will send a shipping confirmation message using the contact details provided with your order.
The confirmation message will include:
- Your tracking number
- A link to track your parcel
You may also check your parcel status through the order tracking page on our website.
Please note: Tracking information may take up to 24 hours to update after the parcel has been dispatched.
Standard shipping generally takes 4–9 business days.
Express shipping generally takes 1–4 business days.
These delivery timeframes are estimates only. Parcels sent to regional or rural locations, or dispatched during public holidays and peak delivery periods, may take longer to arrive.
Once your parcel has been dispatched, you may use the tracking link provided to check its latest delivery status.
We deliver to all states and territories within Australia, including:
- Residential addresses
- Business addresses
- PO Boxes
- Parcel Lockers
We currently do not offer international shipping.
If no one is available to receive the parcel, items that do not require a signature may be left in a safe location. Parcels requiring a signature may be taken to your nearest Australia Post office or another collection point nominated by the courier.
The courier will usually leave a collection card or send you a message advising where your parcel can be collected.
You may also use the tracking details included in your shipping confirmation message to check the current status and location of your order.
If you have not received your shipping confirmation message, please contact us and we will resend it.
Please note: Tracking information may take up to 24 hours to update after the parcel has been dispatched.
To provide fast and efficient delivery, we use various Australian couriers depending on the delivery location, order details and shipping requirements, including:
- Australia Post
- Aramex
- Other suitable Australian delivery providers
Both standard and express delivery services are available. The courier used for your order will be determined according to the circumstances of the delivery.
Yes, we deliver to both PO Boxes and Parcel Lockers.
Before submitting your order, please ensure that the address and all related delivery details are complete and correct.
All orders are sent in 100% plain and discreet packaging.
No information identifying the parcel contents or MBC will be displayed on the outside of the box or mailing satchel.
We understand that every customer’s circumstances are different, so we place great importance on using simple and discreet packaging. You may safely have your parcel delivered to your home or workplace, as the contents cannot be identified from the outside of the package.
For smaller orders, we use padded mailing satchels with a protective bubble layer to provide suitable cushioning and protection.
These padded mailing satchels offer a degree of resistance against moisture, tearing and punctures.
For larger orders, we use sturdy cardboard boxes with suitable protective filling inside. The boxes are sealed with heavy-duty packaging tape to help ensure that your items arrive safely.
If you have entered an incorrect delivery address, please contact us immediately.
If your order has not yet been dispatched, we may be able to update the delivery address. As we aim to process and dispatch orders promptly, you should contact customer support as soon as you notice the error.
Once an order has been dispatched, the delivery address cannot be changed. We must wait for the parcel to be returned before arranging another delivery.
Parcels returned due to an incorrect address, incomplete information or failure to collect will incur an additional re-dispatch fee. Shipping charges paid for the original dispatch are non-refundable under all circumstances.
Yes.
After making payment, please upload a clear copy of your bank transfer receipt through the payment page or send it to our customer support team.
This will help us verify your payment and process your order more quickly.
If you require express delivery, please notify customer support at the same time. Additional charges may apply, and the applicable fee and estimated delivery timeframe will be confirmed according to your location.
All orders are shipped with tracking. Once a parcel has been handed over to the courier, MBC is not responsible for any loss, theft, or missing parcels during transit, and compensation or replacement will not be provided except where required by applicable law. We will, however, assist with tracking and courier enquiries where possible.
Payment
We currently accept:
- Bank transfer
- PayID
For more information, please visit our Payment page.
After submitting your order, we will send the relevant bank account or PayID details through the contact method provided with your order.
When making the transfer, please enter the payment description or reference number provided by us. This will allow us to identify and verify your payment correctly.
After completing your payment, please either:
- Upload your bank transfer receipt through the payment page; or
- Send the payment receipt to our customer support team.
Your order will only be processed and dispatched after the payment has been received and confirmed. Uploading a clear payment receipt may help us verify your payment and arrange dispatch more quickly.
To continue offering customers competitive prices, we do not include the additional processing fees associated with credit card payments in our product prices. We therefore do not currently accept credit cards or PayPal. Payment is accepted by bank transfer or PayID only.
Products
We are sorry that the product you are looking for is currently unavailable.
You may register for a restock notification on the relevant product page and provide one of the following contact methods:
- Telegram
When the product is available again, we will notify you through your selected contact method.
If you have an urgent enquiry or would like to ask about the expected restock date, please contact our customer support team through the Contact Us page.
Some product prices may change due to fluctuations in market prices, product availability, transportation costs and stock levels. Prices may be adjusted again in the future.
We will continue working to restock products and maintain competitive prices. The final price will be the price displayed on the website when the order is submitted.
My Account
Creating an account is simple.
Visit the My Account page and follow the instructions to register the required personal information, including your name, email address and any other necessary details.
Visit the My Account page and select “Forgot Your Password?”
Enter the email address used to register your account. We will send you a password-reset email containing instructions on how to create a new password.
Creating an MBC account makes your shopping experience more convenient.
Faster checkout
Save your personal information and delivery address for a faster checkout experience when placing future orders.
Track your orders
Check your order-processing status, parcel tracking number and latest delivery updates.
Reorder your favourite products
View products you have previously purchased and place another order more conveniently.
Manage your personal information
View or update your contact details and delivery address at any time.
Yes.
After signing in to your account, you can view all your previous orders, including:
- Order details
- Order date
- Payment status
- Order-processing status
- Parcel tracking number
If the reordering feature is available on the website, you may also use your order history to purchase previously ordered products again.
Yes.
Sign in to your account, go to the account dashboard and select “My Details.”
After making your changes, select “Update” or “Update Address” to save the new information.
Customers are responsible for ensuring that all account and order details are accurate. Before submitting an order, please carefully check your name, telephone number and delivery address.
Customers will be responsible for delivery issues or additional costs resulting from incorrect or incomplete information.
Returns & Exchanges
If you would like to cancel or modify your order, please contact us immediately.
If your order has not yet been dispatched, we will do our best to accommodate your request.
To ensure timely delivery, orders are generally processed promptly. Once an order has been dispatched, we are unable to cancel it or change the products, quantities or delivery address.
If you receive an incorrect item or an item is missing from your order, please contact us within 7 days of the parcel being marked as delivered.
When contacting us, please provide:
- Your order number
- Details of the items received
- Photographs of the parcel and products
- Any other relevant evidence
After receiving the information, we will respond as soon as possible and advise you of the next steps.
If you do not report any issues within 7 days of delivery, we will consider the order to have been delivered in full, without damage and in normal condition.
We are not responsible for providing a refund, exchange or account credit if an item is damaged after delivery due to improper use, incorrect storage or other actions by the customer.
Products that have been used, opened or otherwise fail to meet the applicable return conditions may not be eligible for return or exchange.
If you would like to exchange an item, please contact us first and return the product only after receiving confirmation and instructions from our customer support team.
Once the returned product has been received and inspected, you may place a separate order for the replacement product, or our customer support team may provide another appropriate solution depending on the circumstances.
Please do not return any product without prior confirmation from our customer support team.
For shipping-related enquiries, contact:
MBC Central
Website: mbccentral.com
Email: [support@mbccentral.com]
WhatsApp: [+61 470470455]
Business Hours: [24 Hours]
Please include your order number when contacting the support team.
